Check these in order
- Pro is active. Dismissing is a Pro feature. Settings shows Pro is active when it is.
- The rule in Settings > Notifications > Dismiss Notifications isn't Keep notifications.
- The app isn't in the Exclusion list.
- If the rule is Dismiss only selected apps, the app is in the Inclusion list.
- For rules that depend on alarms, an alarm really matches the notification.
- Background activity is allowed, so Android doesn't stop the app.