Check these in order
- Notification access is on for Notification Tracker in Android Settings.
- Background activity is allowed, so the phone doesn't stop the app.
- The app isn't in Settings > Blacklist.
- History logging isn't set to Don't log.
- The other app really shows notifications (check its own notification settings).
- Restart your phone. Some updates reset notification access.
Still not working?
Send a bug report from Settings > About. Tell us the phone model and Android version.