My backup won't restore. What should I do?

Check these

1. Same Google account. Select the account that created the backup.
2. The backup is outdated. If the message says the backup is outdated and cannot be restored, it was made by a much older version. Restore it on a phone with the older app version, or contact us.
3. Complete file. Make sure the file finished copying and isn't damaged.
4. Space and battery. A big history needs free storage and some battery.
5. Try restoring only some data types (for example alarms and groups first).

Still failing?

Send a bug report from Settings > About and tell us the message you see.